Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that you will need to cover the cost of postage to return the item.

To start a return, you can contact us at hello@lilyandsea.co.uk. If your return is accepted, we’ll send you details on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any queries about returns at hello@lilyandsea.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom pieces (such as bespoke orders or those which have had a personalisation added at your request). Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.